If you've forgotten your password you can reset it one of 2 ways:

1. Within the App, by clicking on Forgot Password? on the login screen:

  • You will be presented with the Forgot Password screen.
  • Enter your email address and press RESET button.
  • A 4 digit one-time-passcode will be sent to your registered email address.
  • Retrieve the passcode and enter it into the fields shown.
  • Select VALIDATE button.

Once validated you will be requested to enter a new password that meets the password policy requirement. 

To view the password policy scroll down the screen. 


2. Through our website by clicking on Forgot your password?

  • You will be presented with the Forgot Password screen.
  • Enter your email address and press RESET PASSORD button.
  • You will receive an email with a link to reset your password.
  • Check your email and click on the link
  • Set a new password that complies with the password policy.


Once the password has been reset, go to the login screen of the App or website to gain access.