If you've forgotten your password you can reset it in one of 2 ways:
1. Within the App, by clicking on Forgot Password? on the login screen:
- You will be presented with the Forgot Password screen.
- Enter your email address and press RESET button.
- A 4 digit one-time-passcode will be sent to your registered email address.
- Retrieve the passcode and enter it into the fields shown.
- Select VALIDATE button.
Once validated you will be requested to enter a new password that meets the password policy requirement.
To view the password policy scroll down the screen.
2. Through our website by clicking on Forgot your password?
- You will be presented with the Forgot Password screen.
- Enter your email address and press RESET PASSORD button.
- You will receive an email with a link to reset your password.
- Check your email and click on the link
- Set a new password that complies with the password policy.
Once the password has been reset, go to the login screen of the App or website to gain access.